Privacy Policy

Last updated: October 2026

This privacy policy explains how Automated Openings Ltd ("we", "us", "our") collects, uses and protects personal information when you visit our website, contact us, or use our services. We are committed to handling your information fairly, securely and in line with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Automated Openings Ltd is the controller of the personal information described in this policy. This means we decide how and why it is used.

  • Company name: Automated Openings Ltd

  • Company number: 17439471

  • Registered in: England and Wales

  • Registered office: Casa Qilla Farm, Upton Lane, Nursling, Southampton, SO16 0XY

  • Email: info@automatedopenings.co.uk

  • Phone: 07890 387915

If you have any questions about this policy or how we use your information, please contact us using the details above.

2. The information we collect

We only collect the information we need. Depending on how you deal with us, this may include:

  • Contact details: your name, email address, phone number and postcode or address.

  • Enquiry details: whether you are a homeowner, business or industrial site, the service you are interested in, and anything you tell us in your message.

  • Photos and files you send us: for example, photos of your gate, entrance or a fault. These may show your property and, occasionally, people or vehicle registrations.

  • Job and site information: details of your property or site, the equipment installed, survey notes, quotations, work carried out, service records and correspondence.

  • Billing information: invoice details and payment records. Customers pay us by bank transfer. We do not take or store card details.

  • Business contact information: if you contact us on behalf of a business, managing agent or site, your name, job title and work contact details.

  • Website usage information: information collected through cookies and similar technologies when you use our website, such as your device, browser, pages visited and approximate location. See section 9.

We do not knowingly collect special category information (such as health information). Please do not include it in your message.

3. How we collect it

We collect information when you:

  • complete an enquiry form on our website;

  • call, text or email us;

  • message us through social media, such as our Facebook page;

  • arrange or attend a site survey, or ask us for a quotation;

  • become a customer, or a maintenance contract customer; and

  • use our website (through cookies; see section 9).

We may also receive your details from someone acting for you, such as a managing agent, landlord, main contractor or a colleague at your business.

4. How we use your information and our lawful bases

  • Replying to your enquiry, arranging a site survey and giving you a quotation. Lawful basis: taking steps at your request before entering into a contract, or our legitimate interests in responding to enquiries.

  • Carrying out installation, maintenance, servicing and repair work, and managing maintenance contracts. Lawful basis: performance of a contract.

  • Keeping records of work done and equipment installed, so we can service, repair and support it in future. Lawful basis: performance of a contract and our legitimate interests in providing aftercare.

  • Sending service reminders when your gate or equipment is due a service. Lawful basis: our legitimate interests in keeping the equipment we look after safe and working.

  • Sending marketing emails about our services. Lawful basis: your consent, or, if you are an existing customer, our legitimate interests in telling you about similar services (you can opt out at any time).

  • Invoicing, accounts and tax records. Lawful basis: legal obligation.

  • Dealing with complaints, warranty matters or legal claims. Lawful basis: our legitimate interests in protecting our business, and legal obligation.

  • Keeping our website secure and preventing spam (for example, through reCAPTCHA on our forms). Lawful basis: our legitimate interests in keeping our website secure.

  • Understanding how our website is used, through non-essential cookies. Lawful basis: your consent, which you can give or withdraw through our cookie banner.

Where we rely on legitimate interests, we have considered your interests and rights and believe our use of your information is reasonable and expected.

Service reminders and marketing emails. We may send customers reminders when their gate or equipment is due a service, and occasional emails about our services. We will only send marketing emails if you have agreed to receive them, or if you are an existing customer and the emails are about services similar to those you have used. Every marketing email will include a simple way to unsubscribe, and you can also tell us at any time by emailing info@automatedopenings.co.uk or calling 07890 387915. We will never sell your information.

5. Who we share it with

We only share your information where we need to. This may include:

  • Website and form provider: Squarespace, which hosts our website and processes enquiry form submissions on our behalf.

  • Spam protection: Google, which provides the reCAPTCHA check on our forms.

  • Email provider: Fasthosts, which hosts our business email.

  • Accounting software: Xero, which we use for quotations and invoices.

  • Email sending service: if we use an email service to send service reminders or marketing emails, it will process your name and email address on our behalf.

  • Accountants and professional advisers: for bookkeeping, tax and legal matters.

  • Authorities: where the law requires us to, for example HM Revenue & Customs.

We do not pass your details to suppliers or manufacturers. All service providers that process information for us are required to keep it secure and use it only for the services they provide to us.

6. Transfers outside the UK

Some of our service providers, such as Squarespace, Google and Xero, may store or process information outside the UK, including in the United States. Where this happens, we rely on the safeguards permitted by UK data protection law, such as the UK Extension to the EU–US Data Privacy Framework or the UK International Data Transfer Agreement / Addendum, to make sure your information is protected.

7. How long we keep it

We keep personal information only as long as we need it:

  • Enquiries that do not lead to work: 12 months from our last contact with you.

  • Customer, job and invoice records: 6 years after the end of the financial year in which the work was done, to meet tax and accounting requirements.

  • Records of equipment installed and maintained: for as long as we maintain the equipment, and up to 6 years afterwards.

  • Marketing email list: until you unsubscribe or ask us to remove you.

After this, we securely delete or anonymise the information.

8. How we keep it secure

We use appropriate measures to protect your information, including password-protected accounts, access limited to people who need it, and reputable service providers with their own security controls. No method of sending information over the internet is completely secure, so please avoid sending sensitive information by email or through our forms.

9. Cookies

Our website is hosted by Squarespace, which uses cookies. Some cookies are essential for the website to work and for security. Others, such as analytics cookies, help us understand how visitors use the site. We only use them if you agree through the cookie banner shown when you first visit. You can change your choice at any time through the cookie banner, or block cookies in your browser settings. Blocking essential cookies may stop parts of the site from working.

10. Your rights

Under UK data protection law you have the right to:

  • access the personal information we hold about you;

  • ask us to correct information that is inaccurate or incomplete;

  • ask us to delete your information, where there is no good reason for us to keep it;

  • ask us to restrict how we use your information;

  • object to us using your information where we rely on legitimate interests, including for marketing;

  • ask us to transfer information you have given us to another organisation, in some circumstances; and

  • withdraw your consent at any time, where we rely on consent (for example, for marketing emails or analytics cookies).

To use any of these rights, email info@automatedopenings.co.uk or call 07890 387915. We will respond within one month. There is normally no charge.

11. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator:

  • Website: ico.org.uk/make-a-complaint

  • Phone: 0303 123 1113

12. Links to other websites

Our website links to other sites, such as our Facebook page. We are not responsible for how those sites handle your information, so please read their privacy policies.

13. Changes to this policy

We may update this policy from time to time, for example if we start taking card payments or using subcontractors. The latest version will always be on this page, with the date it was last updated shown at the top.